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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Jed Michaletos (Country Manager – DHL Express, South Africa) wants to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Jed would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select Jed below and let him know what you think. Please include your telephone number if you would like us to call you back!

Jed Michaletos
Country Manager – DHL Express, South Africa

“At the core of the DHL brand, is our customer promise, Excellence. Simply Delivered. This means we make every effort to exceed our Customers’ expectations and simplify our Customer’s lives. In order to make sure we are living up to this promise, I would love to hear from you to understand what we are doing well and where we have opportunities to do even better for you!"

Email Jed and his team
Jed will ensure that your complaints are dealt with immediately and you’ll receive a response within two business hours from the team.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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