Complaint? Compliment? Go Straight to the Top!
At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then John Lucas (Country Manager – DHL Express, South Africa) and Robert Marshall (Head of Customer Services – DHL Express, South Africa) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, John and Robert would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either, John or Robert and let them know what you think. Please include your telephone number if you would like us to call you back!
John and Robert will ensure that your complaints are dealt with immediately and you’ll receive a response within two business hours from their team.