Skip to content
Skip to service links: contact, tools, help, the group
Skip to search
Skip to main navigation
Skip to sub navigation
Skip to Footer with links to masthead, print, email a friend and disclaimer
 

Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then John Lucas (Country Manager – DHL Express, South Africa) and Robert Marshall (Head of Customer Services, DHL Express South Africa) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, John Lucas and Robert Marshall would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either, John Lucas or Robert Marshall and let them know what you think. Please include your telephone number if you would like us to call you back!

John Lucas
Country Manager, DHL Express South Africa

"My intention is to gain a better understanding how you feel about the service you've received - this is vital in helping us shape our business to serve you better. So just select John Lucas and let us know what you think."

Email John Lucas

Robert Marshall
Head of Customer Services, DHL Express South Africa

“The longer you wait, the harder it is to produce outstanding customer service.”

Email Robert Marshall
John Lucas and Robert Marshall will ensure that your complaints are dealt with immediately and you’ll receive a response within I1 business day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
 
Tracking
Tracking More Tracking Options